Cancellation & Make-up Policy
Cappelli Institute of Music requires that families provide 24 hours of notice for cancellation. Lessons cancelled without 24 hours notice are ineligible for make-up. Up to 3 lessons per semester can be made up if 24 hours of notice is given. Some instructors hold regularly scheduled make-up classes; check with your instructor for details. Students who need to schedule a make-up lesson can speak to their instructor about available times and days.
NOTE: Refunds are not given for missed lessons.
We kindly request that you call with 24 hours notice for cancellations whenever possible. Teachers reserve and hold the appointed lesson time selected by you specifically for you or your child and cannot reschedule vacancies without prior notification. We will make every effort to reschedule missed lessons that have been cancelled with adequate notification at a mutually convenient time for the student and instructor. Up to two individual private lessons per student can be rescheduled in every semester with 24 hours notification. Subsequent cancellations with 24 hours notification can also be made up but may be in the form of a group make-up class. Please speak with your instructor for more details.